Privacy Policy
EK Balam Createch LLC
Effective Date:
EK Balam Createch LLC (“EK Balam,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we
collect, use, disclose, and protect information when you use our websites, forms, communications (including SMS/text messaging),
and related services (collectively, the “Services”).
1) Information We Collect
- Identifiers & Contact: name, email address, phone number (including SMS-enabled number), and postal address.
- Commercial/Service Info: inquiries, service preferences, notes from calls, and records of communications.
- Internet/Device Data: IP address, device IDs, browser type, pages viewed, and interactions.
- Audio/Call Content (if applicable): call recordings and transcripts consistent with our Recording Disclosure.
- Inferences: basic preferences derived from your interactions (e.g., preferred contact time).
2) Sources of Information
- Directly from you via our web forms, calls, emails, or SMS.
- Automatically from your device and use of the Services.
- Service providers we use to operate the Services (e.g., communications, hosting, analytics, payment or CRM tools).
3) How We Use Information
- Provide, personalize, and improve the Services.
- Respond to inquiries, schedule appointments, and deliver service updates.
- Send transactional and service-related messages (email/SMS); send marketing messages only if you’ve opted in.
- Maintain safety, prevent fraud/abuse, debug, and comply with law.
- Analyze usage to enhance quality and reliability.
4) SMS/Text Messaging Disclosures
If you opt in to receive text messages from EK Balam Alerts, you agree to receive texts related to your inquiry and our
services (e.g., appointment coordination, status updates, and follow-ups). Message & data rates may apply.
Message frequency: as needed related to your inquiry. Reply STOP to opt out; reply HELP for help.
Customer care: Support or +1 (972) 474-1277.
Your consent is not a condition of purchase. Please also see our
Recording Disclosure.
5) How We Share Information
We do not sell personal informatio
6) Business Identity
EK Balam Createch LLC · 5900 Balcones Drive, Suite 100, Austin, TX 78731
Email: Support · Phone: +1 (972) 474-1277