Discover The Smart Suite
Intelligent automation built for real businesses — simple, powerful, and always working for you
Running a business shouldn’t mean juggling calls, chasing messages, or losing leads in the cracks.
That’s why we built The Smart Suite — a connected set of tools designed to capture customers, streamline communication, and elevate your brand without adding more work to your day.
And unlike one-size-fits-all platforms, we work directly with you to shape each Smart solution around your business, your customers, and your workflow.
You’re not adopting generic automation — you’re partnering with a team that builds it to fit like a glove.
Every Smart product solves a real operational challenge:
- missed calls
- slow responses
- unqualified leads
- scattered notes
- overwhelming back-office workflows
Use each solution on its own or combine them to create a fully connected customer experience.
Individually powerful — unmatched together.
Welcome to the future of customer engagement — calm, consistent, and unmistakably yours.
Smart Agent
Smart Agent gives your business a customized phone-first assistant that’s always available to answer calls, greet customers, and capture every detail you need. Stay focused on running your business while it handles every inbound call reliably in the background.
Smart Chat
Smart Chat brings your website and social channels to life with an on-brand assistant that captures customer details, answers questions, and guides people toward taking action—no forms, no friction, just instant engagement.
Smart Dashboard
Smart Dashboard brings all your leads together in one clean, branded view. Sort, track, update, and manage every customer interaction without digging through spreadsheets or investing in a full CRM.
Smart Inbound (VMail+)
Smart Inbound replaces traditional voicemail with a smarter, more helpful experience. Customers can speak naturally while it organizes their message, captures the details you need, and sends instant summaries straight to you.
Smart VMail
Smart VMail is a simple, streamlined voicemail replacement that turns long messages into clear, actionable summaries delivered by text or email—perfect for solo owners who just want better voicemail without the extra features.
Smart Connect
Smart Connect bridges the gap between the Meta WhatsApp Cloud API and your business logic. We provide automated patient intake, intelligent lead routing, and 24/7 AI-driven customer support directly within the world’s most popular messaging app
The Smart Suite
Smart Agent
Tailored intelligence that answers your calls the way you would
Smart Agent isn’t a generic AI receptionist — it’s a call experience shaped around your business, your style, and the way your customers actually speak. We work with you to fine-tune the questions, tone, and flow so every caller gets a natural, helpful conversation that gathers all the details you need without you picking up the phone.
It captures names, numbers, service needs, and key information with accuracy and consistency, then delivers clear notifications so nothing slips through the cracks. No menus, no hold music — just a calm, capable assistant handling calls 24/7.
Smart Agent gives your business a voice that never misses a lead.
Setup & Customize
We’ll work closely with you to personalize your Smart Agent and test everything together.
Forward Your Calls
You forward your business line or cell-phone number to your dedicated Smart Agent number.
Your Agent Handles the Rest
When you’re busy or after hours, Smart Agent confirms customer info, records details, and sends you a text and email summary — while your customer receives an instant confirmation.
You Stay in Control
You continue handling customer interaction, pricing, and scheduling.
Dashboard Integration
Every lead flows into your Smart Dashboard for tracking, sorting, and follow-up.
Grow & Delight
You get more leads and improve customer satisfaction.
The Smart Suite
Smart Chat
A conversational assistant that lives on your website and speaks in your brand’s voice
Smart Chat turns visitors into real inquiries through natural, friendly conversations — not rigid scripts. Instead of guessing what customers need, it gathers the right details, answers simple questions, and guides people to take action using the exact tone your business is known for.
We customize it with you so the experience feels genuine, trustworthy, and aligned with your brand. Every conversation is saved and sent to you instantly, keeping your team connected without constant monitoring.
Smart Chat gives your website a living, breathing first impression — one that converts..
Intelligent & Bilingual
Smart Chat is an intelligent, bilingual chat solution that helps your business capture more leads and orders. Customers can instantly connect in English or Spanish, creating a seamless, personal experience.
Easy Integration Anywhere
Share your Smart Chat link anywhere you reach customers — and start converting conversations into opportunities.
No complicated setup, no technical barriers — just simple, effective engagement.
Fully Hosted & Branded
We host, manage, and brand everything for you. We handle it all so you can focus on your business and not on the technical stuff
Dashboard Sync
Feeds all chat-generated leads directly into the Smart Dashboard for management.
Connect, Delight & Grow
With Smart Chat, you can delight more customers, communicate naturally in their language, and grow your business with confidence — one conversation at a time.
The Smart Suite
Smart Dashboard
Your leads, neatly organized — without needing a CRM
Smart Dashboard brings every call, chat, and inquiry into one clean, branded view. You can filter, sort, tag, update, or delete entries in seconds — all without spreadsheets or expensive CRM systems.
It’s built for simplicity: fast loading, easy to read, and effortless to manage. Whether you’re reviewing one lead or one hundred, everything you need is right in front of you, beautifully organized and always up to date.
Smart Dashboard turns information into clarity — instantly
Centralized Lead Workspace
All phone, chat, and voicemail leads appear in one clean interface.
Advanced Filtering & Search
Sort by service type, status, date, urgency, or keywords with instant results.
Export & Branding
Download data as CSV, apply company branding, and add reseller branding where needed.
Status Tracking & Updates
Change leads from New → Contacted → Scheduled → Closed directly in the dashboard.
Auto-Refresh & Notifications
Stay up-to-date with real-time updates and helpful refresh indicators.
The Smart Suite
Smart Inbound (VMail+)
A smarter voicemail that qualifies every caller — even when you can’t pick up
Smart Inbound replaces traditional voicemail with a warm, guided conversation that collects names, numbers, and service details in any order. It clarifies the message, organizes the information, and sends it to you instantly — clear, structured, and ready to act on.
No missed voicemails. No unclear messages. No wasted time replaying calls. Just a simple, helpful assistant that captures what matters and makes it easy for customers to leave a complete message.
Smart Inbound gives you clarity instead of callbacks.
Intelligent Voicemail Assistant
Replaces traditional voicemail with a conversational system that interacts naturally with callers.
Lead Qualification
Collects name, number, reason for calling, service type, urgency, and notes — just like a live assistant.
Instant Business Alerts
Sends a concise SMS and optional email with everything the caller said.
Dashboard Delivery
Each captured message is saved as a structured lead inside your Smart Dashboard.
Great for Solo Owners
Perfect when you’re busy, on a job site, or can’t take calls — never miss an opportunity again.
The Smart Suite
Smart Voicemail
A clean, simple voicemail upgrade for owners who want the essentials
Smart V-Mail is perfect for solo operators who don’t need lead qualification — just a better voicemail. It listens, summarizes the message in clear plain language, and sends it to you instantly by text or email.
No dashboard. No setup headaches. No complicated options. Just a modern voicemail that’s easier to read, easier to manage, and impossible to miss.
Smart V-Mail keeps communication simple — and keeps you in control.
Personalized Voice Mailboxes
Create customized voice inboxes that match your workflow — ensuring every message reaches you in a format that’s easy to manage and quick to review.
AI-Powered Summaries
Receive concise AI-generated summaries of each message directly to your phone and email, helping you absorb key details at a glance — no need to listen to every voicemail in full.
Designed for Busy Professionals
Whether you’re in a meeting, traveling, or simply focused elsewhere, VMail keeps you connected and informed — no delays, no clutter.
Never Miss What Matters
Smart Messaging keeps you on top of every opportunity — saving time, reducing distractions, and helping you respond faster when it counts.
The Smart Suite
Smart Connect
AI-Powered WhatsApp Business Infrastructure
Smart Connect connects WhatsApp to your internal workflows so messages become clear, trackable requests — not scattered conversations. It collects the right information up front, routes each request to the right place, and triggers the next step automatically, helping your team respond faster without adding overhead.
Smart Connect bridges WhatsApp to your workflow
Guided Intake & Information Capture
Collect names, needs, and key details through a simple WhatsApp flow—no forms, no back-and-forth.
Lead Intelligent Routing & Follow-Up
Send each request to the right team, queue, or workflow instantly, and trigger timely follow-ups automatically.
Structured Summaries & Notifications
Turn long threads into clean summaries so your team can act quickly and consistently.
Dashboard Delivery
Push WhatsApp conversations into your Smart Dashboard for tracking, prioritization, and next-step management.
You Stay in Control
Step in anytime, keep full visibility, and ensure every interaction follows your business rules and tone.
© 2025 EK BALAM CREATECH LLC (Operating as EK BALAM) | 5900 Balcones Drive, Suite 100, Austin, TX 78731 | Email: Support