Recording & Voice Interaction Disclosure
EK Balam Createch LLC
Effective Date:
EK Balam Createch LLC (“we,” “our,” or “us”) provides automated call-handling and AI voice-assistant (“Smart Agent”) services that may record, monitor, or transcribe voice interactions for quality, training, and service-delivery purposes.
1) Consent to Recordings
By engaging with our Smart Agent or speaking with a representative, you acknowledge and consent to the recording, monitoring, or transcription of your communications. This consent applies whether you interact via telephone, web-based AI widget, or other supported channels. Before each recorded call, you may hear an audible notice that the conversation may be recorded.
2) Purpose of Recording
- Capture service requests, appointments, or lead details accurately
- Improve Smart Agent accuracy, training, and responsiveness
- Ensure compliance, quality assurance, and dispute resolution
3) Use and Protection of Recordings
Recordings and transcripts are stored securely and shared only with trusted service providers supporting our operations (for example, AI processing or secure cloud storage) under confidentiality agreements. We retain recordings only as long as necessary to fulfill these purposes or as required by law.
4) Your Choices
If you prefer not to have a communication recorded, request an alternate contact method such as email or direct messaging. Contact us at
Support or call
+1 (972) 474-1277 for assistance.
5) Legal Compliance
Our recording practices comply with applicable U.S. federal and state laws, including all-party or one-party consent requirements depending on call jurisdiction. By continuing a call after the notice, you provide the necessary consent under those laws.
6) Data Retention & Deletion
We typically retain recordings for up to 12 months unless a longer period is required for quality-control, dispute, or compliance purposes. After that period, recordings are securely deleted or anonymized.
7) Updates to This Disclosure
We may update this disclosure periodically. Material changes will be posted here with an updated effective date and, where required, additional notice.
8) Business Identity
EK Balam Createch LLC · 5900 Balcones Drive, Suite 100, Austin, TX 78731Email: Support · Phone: +1 (972) 474-1277